Measuring Distribution Performance? Benchmarking Warrants Your Attention

Sean Ericson, Paul Alvarez

Research output: Contribution to journalArticlepeer-review

1 Scopus Citations


Identifying, designing, and measuring performance metrics is critical to securing customer value, but can be a difficult task. This article examines the use of benchmarks based on publicly available performance data to set challenging, yet fair, metrics and targets.
Original languageAmerican English
Pages (from-to)1-6
Number of pages6
JournalElectricity Journal
Issue number3
StatePublished - 2018

NREL Publication Number

  • NREL/JA-6A50-71430


  • 2017 customer value ranking
  • customer satisfaction
  • demand-side management
  • distribution O&M
  • distribution rate base
  • distribution utility
  • grid modernization
  • infrastructure improvement
  • investor-owned utility
  • IOU
  • performance benchmarking
  • performance metrics
  • performance targets
  • performance-based compensation
  • reliability
  • target setting


Dive into the research topics of 'Measuring Distribution Performance? Benchmarking Warrants Your Attention'. Together they form a unique fingerprint.

Cite this