Measuring Distribution Performance? Benchmarking Warrants Your Attention

Sean Ericson; Paul Alvarez

doi:10.1016/j.tej.2018.03.003

Measuring Distribution Performance? Benchmarking Warrants Your Attention

Sean Ericson
, Paul Alvarez

Wired Group

Research output: Contribution to journal › Article › peer-review

1 Scopus Citations

Abstract

Identifying, designing, and measuring performance metrics is critical to securing customer value, but can be a difficult task. This article examines the use of benchmarks based on publicly available performance data to set challenging, yet fair, metrics and targets.

Original language	American English
Pages (from-to)	1-6
Number of pages	6
Journal	Electricity Journal
Volume	31
Issue number	3
DOIs	https://doi.org/10.1016/j.tej.2018.03.003
State	Published - 2018

NLR Publication Number

NREL/JA-6A50-71430

Keywords

2017 customer value ranking
customer satisfaction
demand-side management
distribution O&M
distribution rate base
distribution utility
grid modernization
infrastructure improvement
investor-owned utility
IOU
performance benchmarking
performance metrics
performance targets
performance-based compensation
reliability
target setting

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10.1016/j.tej.2018.03.003

Cite this

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title = "Measuring Distribution Performance? Benchmarking Warrants Your Attention",

abstract = "Identifying, designing, and measuring performance metrics is critical to securing customer value, but can be a difficult task. This article examines the use of benchmarks based on publicly available performance data to set challenging, yet fair, metrics and targets.",

keywords = "2017 customer value ranking, customer satisfaction, demand-side management, distribution O\&M, distribution rate base, distribution utility, grid modernization, infrastructure improvement, investor-owned utility, IOU, performance benchmarking, performance metrics, performance targets, performance-based compensation, reliability, target setting",

author = "Sean Ericson and Paul Alvarez",

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AU - Ericson, Sean

AU - Alvarez, Paul

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KW - 2017 customer value ranking

KW - customer satisfaction

KW - demand-side management

KW - distribution O&M

KW - distribution rate base

KW - distribution utility

KW - grid modernization

KW - infrastructure improvement

KW - investor-owned utility

KW - IOU

KW - performance benchmarking

KW - performance metrics

KW - performance targets

KW - performance-based compensation

KW - reliability

KW - target setting

U2 - 10.1016/j.tej.2018.03.003

DO - 10.1016/j.tej.2018.03.003

M3 - Article

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VL - 31

SP - 1

EP - 6

JO - Electricity Journal

JF - Electricity Journal

IS - 3

ER -

Measuring Distribution Performance? Benchmarking Warrants Your Attention

Abstract

NLR Publication Number

Keywords

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