Program Redesign Based on Reality

From the perspectives of my previous position as a utility program developer/trainer and several later years of observation as a program resource person at a federal lab, I'd like to present some quick sketches of the development of an early home energy audit program. Then I'll draw the lessons that I think can be learned from this experience into a few suggestions for the design or redesign ofcurrent programs. I use the corporate 'we' in this paper with no offense intended to my audit program colleagues, who could remind me that I was more unrealistically optimistic than most.