Timeouts Best Practices

This study investigates common timeouts encountered in the electric vehicle (EV) charging communications process. Many different timeouts are defined within the EV charging communications protocols. These timeouts can either be a fixed value or a defined range of values. In both cases, the timeout defines the duration of time for which one or both parties in the communications session are expected to wait for some action or process to complete before terminating the charge attempt. These timeout-based terminations are intended to prevent the charging process from becoming stuck indefinitely in any particular step. These terminations also enable a retry of the terminated charging session to begin. However, misaligned timeout values can have a significant negative impact on the user experience. Premature termination of charging sessions due to inappropriate timeout settings can lead to charging failures, causing inconvenience, wasted time, and frustration for users. These disruptions can degrade the overall user experience, making it essential to carefully manage and align timeout values with the relevant actions and processes to ensure reliable and satisfactory EV charging sessions. The core objective of this study is to boost reliability and enhance user experience by conducting a thorough review of timeout-based issues in EV charging and delivering a set of recommendations to modify these existing timeouts. These recommendations are informed by feedback gathered from multiple EV charging partners. This document is intended to inform electric vehicle supply equipment (EVSE) and EV manufacturers, EV charging infrastructure developers, and policymakers responsible for designi ng and implementing EV charging protocols and systems.